Rethinking Connectivity in Group Insurance

As group insurance carriers face rising customer expectations and increasing complexity across platforms, brokers, and employer systems, the stakes for seamless connectivity have never been higher.

In this episode of Infras Insights, Nelson Lee (Founder & CEO of Infras) sits down with Jim Gemus (former SVP at Prudential and MetLife and current CEO of Eagle View Advisors) to discuss how fragmented infrastructure and outdated file-based workflows are holding the group space back, and what it will take to modernize.

Key Themes in This Episode

The Cost of Fragmentation

‍One-off builds, manual processes, and custom integrations aren’t just inefficient—they put carriers at a disadvantage in competitive bidding scenarios. Jim shares how fragmented experiences can delay go-to-market timelines, increase overhead, and create friction for employers and employees alike.

Why Reusability Matters

‍Even when APIs are in place, most integrations are still bespoke. Jim explains why reusability—not just connectivity—is the critical ingredient to reduce costs, speed up implementation, and enable true scalability across platforms and partners.

Shifting Customer Expectations

‍Today’s employees expect real-time, intuitive experiences. They compare their benefits enrollment to services like Amazon or Apple, not other insurers. Nelson and Jim explore how legacy systems fall short and what carriers must do to meet the modern standard.

Build vs. Partner Decisions

‍Not everything should be built in-house. Jim shares a practical framework for where carriers should retain control—like pricing or underwriting—and where partnering with tech companies offers greater speed, flexibility, and ROI.

Why This Conversation Matters

‍For group carriers navigating complex ecosystems and competitive pressure, the need to modernize connectivity isn’t optional. This episode offers practical insights on how to make smarter integration decisions, reduce operational drag, and enhance the end-user experience.
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Watch or Listen Now

‍‍Tune in to hear Jim’s perspective on why now is the time to rethink group connectivity—and how carriers can lead the charge.

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For more thought leadership on transforming insurance distribution, explore other episodes of Infras Insights on YouTube or Spotify.

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